Customer Success Manager

Mindjoy exists to create a world where young people have empowering experiences to build skills essential for the future. We believe all young people deserve meaningful opportunities to thrive in harmony with technology. The rate of change in an AI driven world is fast, and we’re looking to find pirates to help us navigate the changing seas and make something wonderful in the world. If this sounds like your kind of fun, keep reading.

We’re backed by P1 Ventures, One day yes, FireId and formidable operators like Amjad Masad, Alex Maccaw and Chase Adams.

About the role

Mindjoy is looking for a Customer Success Manager to join our early team. You’ll be the first dedicated person in this function and will play a foundational role in how we build long-lasting, joyful partnerships with Higher Ed organisations and universities.

You'll guide institutions through every stage of their journey with Mindjoy—ensuring fast time-to-impact, deep adoption, and measurable outcomes. You’ll work closely with the founders, product team, and educators to design delightful experiences and grow our impact.

This role is for someone who loves people, thrives in ambiguity, and sees systems and stories in every customer conversation. This is a high-trust, high-impact role.

What You’ll Do

🚂 Own the Post-Sale Journey

Lead onboarding using Joint Impact Plans and drive fast toward First Impact
Guide universities through adoption, helping them activate students and realise value
Navigate orgs to find and support the real champions—academic and administrative
Be the voice of the customer internally (Product, Demand Gen, Founders) and externally

🔁 Drive Retention & Second-Order Revenue

Run regular check-ins, strategic reviews, and feedback loops with faculty partners
Proactively identify risks and implement trigger plays to prevent churn
Uncover and close upsell and expansion opportunities
Champion success stories that fuel referrals and long-term growth

🧠 Build the CS Function

Design and document scalable CS workflows, playbooks, and health scoring systems
Use tools like Linear,HubSpot, Zapier or Replit to automate and success processes
Set the foundations for a world-class CS team—and grow into leading it
Help shape Mindjoy’s customer-centric culture as we grow

Required skills and expertise

5+ years of experience in Customer Success, Client/ Account Management, Client Relations or Education (preferably with experience in startups or EdTech)
Experience working with enterprise-level accounts in Higher Education
Strong communication, relationship-building, and stakeholder management skills
Proactive, structured and creative approach to solving problems
Proven ability to juggle multiple accounts and priorities with calm and care
Experience working cross-functionally with Sales, Product and Engineering teams
Comfort with ambiguity and ability to build systems in fast-moving environments
Bonus: Familiarity with tools like HubSpot, Zapier or Notion

Bonus

Experience building a CS function from the ground up
Background in learning design, education, or academia
Comfortable facilitating workshops and training sessions
Familiarity with the Winning by Design or SPICED frameworks
You’ve worked in a <15 person startup and liked it

Should I apply?

Even if you don’t exactly match the experience we’ve listed here, if you think you’d genuinely be a good fit, please apply.

Here are some good reasons:

You care deeply about learning and impact
You like to build clarity in chaos
You want to work with cutting edge technologies and a team building and pushing the limits
You are energised by working with customers and educators
You want to grow into a leadership role
You get things done and bring good energy while doing it

What we’re up to

Mindjoy About
Partner Stories
Mindjoy University Story
Public product roadmap
Mastercard Foundation EdTech Fellowship 2024: Mindjoy’s Impact